Política de reembolso

Return & Refund Policy

At CrystalTCG, we want you to be happy with your purchase. Please read our return and refund policy carefully before placing an order.

Returns

You may request a return within 14 days of receiving your order.

To be eligible for a return, the item must be in the same condition in which you received it, unused and, where applicable, in its original unopened and sealed packaging.

Please contact us before returning any item. Returns sent without prior approval may not be accepted.

Trading Cards & Sealed Products

Due to the collectible nature of our products, opened booster packs, booster boxes, Elite Trainer Boxes, collection boxes or other sealed Pokémon TCG products cannot normally be returned once opened.

Individual trading cards must be returned in the same condition in which they were received.

Nothing in this policy limits any mandatory consumer rights that may apply in your country.

Damaged or Incorrect Orders

Please inspect your order upon delivery and contact us as soon as possible if your item is damaged, defective, or if you received the wrong product.

Please include your order number and clear photos of the product and packaging so we can review the issue and provide an appropriate solution.

Refunds

Once your return has been received and inspected, we will notify you whether the refund has been approved.

If approved, the refund will be issued to your original payment method. Please note that processing times may vary depending on your bank or payment provider.

Original shipping costs are generally non-refundable unless the return is due to an error on our part or required by applicable law.

Return Shipping

Unless the item arrived damaged, defective, or incorrect, the customer is responsible for the cost of returning the item.

We strongly recommend using a tracked shipping method when returning higher-value products.

Order Cancellations

If you wish to cancel an order, please contact us as soon as possible.

If your order has not yet been processed or shipped, we will do our best to cancel it. Once an order has been shipped, it may need to be handled as a return instead.

European Union Customers

Customers covered by EU consumer protection laws generally have the right to withdraw from an eligible online purchase within 14 days of receiving the goods, subject to applicable exceptions and conditions.

Contact

For any questions regarding returns, refunds, cancellations or damaged orders, please contact CrystalTCG through our contact page or customer support email.

CrystalTCG reserves the right to refuse returns that do not meet the conditions above, to the extent permitted by applicable law