Terms of Service
Last updated: August 2026
Welcome to CrystalTCG. By accessing our website or placing an order with us, you agree to the following Terms of Service. Please read them carefully before making a purchase.
1. General
CrystalTCG operates this online store and offers trading cards, sealed trading card products, accessories, and related collectibles.
By using our website, you confirm that you are legally capable of entering into a binding agreement or have the permission of a parent or legal guardian where required.
We reserve the right to update or modify these Terms of Service at any time. Changes will apply from the date they are published on our website.
2. Products
We make every effort to display and describe our products as accurately as possible. However, product images, colours, packaging, and other details may vary slightly from the actual product.
Trading cards and sealed TCG products are collectible items. Minor manufacturing or packaging imperfections may occur and do not necessarily constitute a defect.
Unless specifically stated otherwise, products sold as sealed are supplied unopened.
3. Product Availability
All products are subject to availability.
Adding an item to your cart does not reserve the product. In rare cases, stock discrepancies may occur. If we are unable to fulfil an order, we will contact you and provide an appropriate solution, including a refund where applicable.
We reserve the right to limit quantities or cancel orders where reasonably necessary, including in cases of pricing errors, suspected fraud, or incorrect stock information.
4. Prices
All prices are displayed in the currency shown at checkout.
Prices may change without prior notice. The price applicable to your purchase is the price displayed when you place your order, except in the case of an obvious pricing or technical error.
Any applicable shipping costs, taxes, or other charges will be displayed during checkout where possible.
5. Orders & Payment
By placing an order, you confirm that the information provided during checkout is accurate and complete.
Payment must be successfully completed using one of the payment methods available at checkout.
We reserve the right to refuse or cancel an order where reasonably necessary, including where payment cannot be verified, fraudulent activity is suspected, or a clear technical or pricing error has occurred.
If a cancelled order has already been paid, the appropriate amount will be refunded to the original payment method.
6. Shipping & Delivery
Orders are shipped according to the shipping method selected during checkout.
Estimated delivery times are estimates only and may be affected by postal services, customs, public holidays, or other circumstances outside our reasonable control.
Customers are responsible for providing a complete and accurate delivery address.
International orders may be subject to customs duties, import taxes, or other local charges depending on the destination country. Unless explicitly stated otherwise during checkout, such charges are the responsibility of the customer.
Please refer to our Shipping Policy for further information.
7. Returns, Cancellations & Refunds
Returns, cancellations, and refunds are handled according to our Return & Refund Policy.
Where mandatory consumer protection laws provide additional rights, those rights remain unaffected by these Terms.
In particular, eligible consumers in the European Union generally have a statutory 14-day withdrawal period for distance purchases, subject to applicable exceptions.
8. Damaged or Incorrect Products
Please inspect your order after delivery.
If an item arrives damaged, defective, or incorrect, please contact us as soon as possible and provide your order number together with clear photographs of the product and packaging.
We will review the issue and provide an appropriate solution in accordance with applicable law and our Return & Refund Policy.
9. Promotions & Discount Codes
Discount codes and promotional offers may be subject to additional conditions.
Unless otherwise stated:
- Discount codes cannot be exchanged for cash.
- Only one discount code may be used per order.
- Discounts may not be applied retroactively.
- Certain products may be excluded from promotions.
- Promotions may be modified or discontinued where legally permitted.
Abuse or unauthorized use of promotional offers may result in the affected order being cancelled.
10. Website Use
You agree not to use our website for unlawful, fraudulent, abusive, or malicious purposes.
You must not attempt to interfere with the operation or security of the website, gain unauthorized access to systems or customer information, or use automated systems in a way that disrupts our services.
11. Intellectual Property
Unless otherwise stated, content created for the CrystalTCG website, including our branding, original graphics, text, layout, and other original materials, may not be copied, reproduced, or commercially used without permission.
Pokémon and related names, characters, logos, and trademarks belong to their respective owners.
CrystalTCG is an independent retailer and is not affiliated with, sponsored by, or endorsed by The Pokémon Company, Nintendo, Game Freak, or Creatures Inc., unless expressly stated otherwise.
12. Limitation of Liability
To the fullest extent permitted by applicable law, CrystalTCG will not be liable for indirect or consequential losses resulting from the use of our website or products.
Nothing in these Terms excludes or limits liability or consumer rights where such exclusion or limitation is prohibited by applicable law.
13. Personal Information
Your personal information is handled in accordance with our Privacy Policy and applicable data protection laws.
14. Third-Party Services
Our website may use or link to third-party services, including payment providers, shipping providers, social media platforms, or other external websites.
We are not responsible for the content or operation of third-party websites or services outside our control.
15. Governing Law
These Terms are governed by the laws of Switzerland, without prejudice to any mandatory consumer protection rights that may apply to customers in their country of residence.
16. Contact
If you have any questions regarding these Terms of Service, please contact us using the contact details provided on our website.
CrystalTCG
Customer Support: crystaltcg@mail.io
EU rules also require online sellers targeting EU consumers to provide certain trader/contact information and protect mandatory consumer rights, so I would not add wording such as “all sales are final” or “no refunds under any circumstances.”