Shipping policy

Shipping Policy

Last updated: August 2026

Thank you for shopping with CrystalTCG. We aim to process and ship all orders as quickly and securely as possible.

1. Order Processing

Orders are normally processed within 1–3 business days after payment has been successfully received.

Processing times may be slightly longer during weekends, public holidays, product launches, restocks, or periods of unusually high order volume.

Once your order has been shipped, you will receive a shipping confirmation by email where applicable.

2. Shipping Methods

Available shipping methods and their respective prices are displayed at checkout.

Depending on the destination, we may offer:

Economy Shipping
Priority Shipping
Tracked Shipping

If you select an untracked shipping method, no tracking information will be available after the parcel has been handed over to the postal service.

For higher-value orders, we recommend choosing a tracked shipping option whenever available.

3. Estimated Delivery Times

Estimated delivery times depend on the destination and shipping method selected at checkout.

Typical delivery estimates after dispatch are:

Switzerland: approximately 1–4 business days
Europe: approximately 3–10 business days
International: approximately 5–20 business days

These delivery times are estimates and are not guaranteed.

Delays caused by postal services, customs, public holidays, weather conditions, or other circumstances outside our reasonable control may occur.

4. Tracking

If you select a shipping method that includes tracking, tracking information will be provided once it becomes available.

Please note that tracking information may take some time to update after the parcel has been accepted by the shipping provider.

Untracked shipping methods do not include tracking or detailed delivery updates.

5. Shipping Address

Customers are responsible for providing a complete and correct shipping address when placing an order.

Please contact us immediately if you notice an error in your shipping address.

Once an order has been shipped, we may no longer be able to change or redirect the delivery.

If an order is returned to us because of an incorrect or incomplete address provided by the customer, additional shipping fees may apply before the order can be sent again.

6. International Orders, Customs & Import Fees

International shipments may be subject to customs duties, import taxes, VAT, handling charges, or other fees imposed by the destination country.

Unless otherwise stated at checkout, these charges are the responsibility of the customer and are not included in the product or shipping price charged by CrystalTCG.

Customs procedures may also cause additional delivery delays.

7. Lost or Delayed Shipments

If your tracked order appears to be significantly delayed or lost, please contact us and we will assist you in investigating the shipment with the carrier where possible.

For orders shipped using an untracked shipping method, our ability to investigate the location of the shipment may be limited.

Nothing in this section affects any mandatory consumer rights applicable to your purchase.

8. Damaged Packages

If your order arrives damaged, please contact us as soon as possible.

Please provide:

Your order number
Photos of the shipping packaging
Photos of the damaged product
A brief description of the issue

We will review the case and provide an appropriate solution.

9. Pre-Orders

Products marked as pre-order will be shipped once the products have arrived and are available for dispatch.

Release dates and expected arrival dates may change due to manufacturers, distributors, shipping companies, or other circumstances outside our control.

If an order contains both in-stock and pre-order products, the entire order may be shipped together once all products are available unless otherwise stated.

10. Delivery Confirmation

For tracked shipments, an order may be considered delivered once the shipping carrier confirms delivery to the address provided during checkout.

If tracking shows your package as delivered but you cannot locate it, please check with household members, neighbours, your local postal service, or the designated delivery location before contacting us.